Policy

Ordering Timelines

In order for us to offer the freshest ingredients possible using our preferred vendors we ask that all catering orders be received 2 business days in advance of an event. Evening events require a 5 business day notice. All exceptions are to be discussed and approved. The catering staff will be assigned to each function based on need and the number of attendees. A minimum of 5 guests are requested. Additional labor charges may be incurred for evening, weekend and holiday functions.

Changes

Should you need to make any changes in the planned menu or the expected number of guests, we require a minimum of 24 hours notice.

Late Orders

Orders received after 3:00 pm for the next day will be accommodated whenever possible.

Cancellations

Cancellation of catering food services must be made two business days prior to the event. Cancellations calls must be followed by written confirmation. The full price of food and beverage orders will be charged if proper notice of cancellation is not made.

Billing

We accept Amex P-Cards, Visa, MasterCard and Discover. Payment information must be entered into the system when your order is placed. An event that requires Facility Management or Eurest support and generates no sale may be charged accordingly.

Consumer Safety

Your safety is our priority; all safe food practices are established with the Cuyahoga County Board of Health criteria. Banquet buffets are designed for 2 hours holding time. Prepared foods are not to be moved to alternate locations nor are containers provided to take remaining food due to our inability to monitor safe practices. Catering equipment is not available for loan. We appreciate your understanding and should you have any additional requests please contact our catering manager at x5227.

Outside Food Service

For efficiency in clean-up, sanitation, control of infestations, and liability, the use of outside catering

Services is discouraged. Please make Nestlé Catering your first choice. There will be a $35.00 fee charged to your cost center for any catering clean- up needed after the use of outside catering. There is no additional charge for clean-up after the use of in-house catering.

All Functions at Cleveland Corporate Headquarters are Nestlé Business Related Functions