Policy

Timeline

To ensure availability and secure delivery times, we encourage you to place catering orders 48 hours in advance to ensure availability and secure delivery times, we encourage you to place catering orders by 12:00 PM. Menus are subject to change based on market availability

Delivery and Service Fees

There are no service fees for any FLIK catered service provided during normal operating hours; after-business hours may require a service charge and staff. For all services, there is an 8-people minimum if guest count under the required amount, there is a $25 service fee. Outside Catering minimum fees are: Clean Up $60.00 per service. Table and Linen Set Up $50.00 Smallware & Silverware $25.00. Clean Up fee is $60 per Service.

Cancellation Policy

Orders received after 3:00 pm for the next day will be accommodated whenever possible.

Cancellation Policy

Orders cancelled within 24 hours’ notice will be charged 100%. If 48 hours’ notice is given, there will be a fee of 50%. Special Events will be charged in full unless we receive cancellation more than 3 business days prior to the event date.

Last Minute Orders

For last minute catering orders, please call the Catering Manager and we will.

Special Events

Our catering team will be happy to assist you with your next special function. We offer wait staff, equipment rentals, and a variety of other non-food services. Bar service is available upon request. We will work with the Chef to create custom menus upon request with a 5-business day advanced notice.

Furniture/Room Set-up

Please coordinate all furniture set-up needs by contacting Customer Service at USSolonCustomerService@us.nestle.com

Service Standard

We want to ensure that we have optionality for all our guests. Please let us know if you have any allergy or dietary preferences with your catering orders. Kosher meals are available upon request.